Frequently Asked Questions
SHIPPING/PAYMENT
What currency are your prices in?
Canadian Dollars
What type of mail do you use and how much do you charge for shipping?
$25 flat rate Canada Post Xpress for Ontario/Quebec (1-3 business days). If you wish to add a Signature option, you can. That option costs an additional $1.50. Rest of Canada Is a flat rate box, usually 3-5 days depending on location.
Do you take returns?
We do not accept returns; we do not have a location in Canada
Where do you ship?
We only ship in Canada. NO International or USA.
My package is lost what happens?
You need to use the Canada post address lookup took to make sure your address is correct before you order. We are not responsible for lost packages via Canada post. The best thing you can do is put a trace on your package through Canada post.
Is a signature required for shipments? Is signature required on delivery?
It is not unless you request it.
Do you ship to PO boxes?
Yes. We do ship to PO Boxes.
Do you provide a tracking number?
Yes. Once your order ships you will receive an email with a tracking number. You can check your order shipping status at canadapost.ca
PACKAGING
How are the products packaged?
All packages are packed and wrapped in a discreet manner. Outside will just look like your standard Canada post box or flat rate envelope. Once you open in , you will have another sealed envelope. Essentially it is double wrapped.
On our shipping packages, neither our organization’s name nor anything else that might hint of what the products are inside. Return name/address is also discreet. Shows an Amazon type liquidation business.